Love & Light Home Care Services LLC ("we," "our," or "us") is committed to protecting the privacy of the individuals who use our booking site. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

When you book a service, we collect:

Full name
Email address
Phone number
Home address (service location)
Appointment preferences and notes
Whether pets are present at the service location and any safety information you provide
Payment method type (we do not store card numbers)

2. How We Use Your Information

To review care requests, check availability, and communicate about confirmations, reminders, or changes
To plan a safe working environment for the CNA using information you provide about pets at the service location
To communicate with you about your booking (reminders, changes, confirmations)
To record payment status for our internal records
To improve our services and your client experience

We do not sell, rent, or share your personal information with third-party marketers or advertisers.

3. Data Storage & Security

Your information is stored securely in our database. We use security measures to protect your data from unauthorized access, alteration, or disclosure. Access is limited to the caregiver and service providers needed to operate the site and process requested payments.

4. Payment Information

We record payment details for confirmed appointments, but submitting an initial care request does not trigger a payment or deposit. We do not collect or store card numbers, bank account details, or credentials for payment apps. Payments made through third-party platforms (including card checkout, PayPal, Cash App, Venmo, or Zelle) are governed by those platforms' own privacy policies.

5. Cookies

Our site may use basic session cookies to keep your booking form data intact while you complete your appointment request. We do not use tracking cookies or third-party advertising cookies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within a reasonable timeframe.

7. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance.

Contact Us

For privacy-related questions or requests, please contact us at info@lovelightcare.com