Service Agreement & Terms

1. Services Provided

Personalized one-on-one private-duty care provided directly by a Certified Nursing Assistant (CNA). Care is tailored to each client's individual needs, routines, preferences, and level of assistance. The rate is $40 per hour with a two-hour minimum. The client pays for the CNA's scheduled care time; individual care tasks are not priced separately.

Care may include:

• Bathing assistance
• Grooming and personal hygiene
• Dressing assistance
• Toileting assistance
• Incontinence care
• Positioning assistance
• Eating and feeding assistance
• Meal preparation
• Companionship
• Assistance with activities of daily living
• Safety supervision
• Light housekeeping related to the client's care
• Medication reminders
• Family caregiver support and relief

Personal-care and activities-of-daily-living assistance are provided within the CNA's training, competency, and applicable Florida requirements.

Love & Light Home Care Services offers transportation to and from medical appointments and assistance with errands, including grocery shopping and pharmacy pickups. Clients may request transportation and appointment assistance through the booking form. Transportation requests are subject to applicable insurance and legal requirements. Availability, trip details, applicable transportation charges, and any additional service time will be confirmed before the booking is finalized.

2. Payment

Submitting an initial care request does not charge a deposit and does not automatically charge the client. An appointment is confirmed only after Love & Light Home Care Services has reviewed and accepted the request. The client will then receive payment instructions. Payment for a confirmed appointment is due according to the confirmed booking and payment terms before the appointment is finalized, unless otherwise arranged.

Accepted payment methods and the amount due will be provided with the confirmed booking instructions.

3. Cancellation & Refund Policy

We understand that plans can change. Please provide at least 24 hours' notice when canceling or rescheduling a confirmed appointment.

24 Hours or More Notice: Confirmed appointments may be canceled or rescheduled without a cancellation fee with at least 24 hours' notice.

Less Than 24 Hours Notice: A $40 late-cancellation fee may apply to cancellations made with less than 24 hours' notice.

No-Show: A $40 no-show fee may apply when the client is unavailable or does not provide access to the agreed service location at the scheduled appointment time.

Emergencies: Love & Light Home Care Services may waive a cancellation fee when circumstances warrant, including certain emergencies or unexpected situations.

Cancellation by Love & Light: If Love & Light Home Care Services must cancel a confirmed appointment, the client will not be charged for the canceled appointment. Any payment already made for that appointment will be refunded or, with the client's agreement, applied to a rescheduled appointment.

4. Pets in the Home

Pets in the Home: Clients must disclose the presence of pets in the home before services begin. Clients are responsible for ensuring that pets are safely secured or otherwise managed when necessary to maintain a safe working environment for the CNA. Love & Light Home Care Services does not provide pet-care services.

5. Safety & Liability

Client agrees to provide a safe, sanitary, and smoke-free environment for all scheduled services. Client agrees to hold harmless Love & Light Home Care Services LLC from any liability arising from in-home care services, except in cases of gross negligence on the part of the Caregiver.

6. Governing Law

This agreement shall be governed by the laws of the State of Florida.

Booking Site Terms Summary

By checking the agreement box when submitting a care request, the Client acknowledges:

Contact Us

Questions about this agreement? Reach us at info@lovelightcare.com